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  • Why Symmy
    • ERP Customers
    • Software Developers
    • ERP Manufacturers
    • E-commerce Platforms
    • CRM Systems
    • WMS Systems
    • Production Software
    • Other SaaS Applications
  • Integrations
  • Choosing an ERP
  • About us
    • Careers
  • Contact
  • English
    • Czech
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  3. New customer onboarding and technical supportŠipka

New customer onboarding and technical support

Hey! Hey!

We are a technology agency , Whys, and we are looking for someone skilled and caring to take ownership of our customer and programmer communications and help us onboard new customers to the Symmy automation platform. We use Jira Cloud for requirements gathering and tasking, but don’t worry, we’ll teach you everything you need to know.

We cooperate with BaseLinker, Money ERP, Abra, Karat SW or Pohoda to connect our customers’ systems and the list is growing every month.

Why join us?

We focus on B2B automation, we are involved in projects that serve tens of thousands of users and we also focus on the technical side. We believe in honest work and work with companies that push us further and allow us to experience something new. We are a small team in the centre of Brno, but we have big ambitions.

Coach speaking
Company employees

Our expectations

  • Fluent written and spoken Czech for communication with customers
  • You have at least basic knowledge of programming in Django (ideally experience in SW development with a focus on BE application development).
  • Qualities such as being systematic, thorough, communicative and able to identify and describe problems.
  • You have a pro-customer mindset and can translate “IT lingo” into common language and vice versa.
  • You can work with ticketing systems for customer support.
  • You have the desire to develop yourself further – in the future you will have the opportunity to get involved in project management and other team activities.

How does it work here?

  • We are an integration platform primarily for ERP systems and e-shops, but we are also expanding into other integrations.
  • We work with technologies like DjangoRESTframework, React, PostgreSQL, Redis, Gitlab, Sentry, and Docker.
  • We work in SCRUM in weekly sprints
  • We communicate through Slack
  • We have tasks in Jira
  • The scope of your work will always be clear. If not, ask all the WHYs!
  • You’ll be reassured in your views on current technology.
  • You will learn how to work with enterprise system integrations.
  • You’ll develop an intuition for what to do and what not to do when developing web applications.
  • You’ll go deeper into the systems architecture.

Why will you like it here?

  • Work in the heart of the city or homeoffice. We are located in the street just off Jakub Square next to the Bar, which does not exist. It’s a beautiful part of town with lots of places to go after work or for lunch.
  • We’re a small team, you won’t get lost with us. You’ll be an important member of our team and we’ll listen to your opinions. We have a great boss (by the way, he was also a programmer) and the same goes for the people he employs.
  • We regularly organize Hack & Chat sessions where we share news, interesting technlogoie or tips and tricks.
  • Every week we have English training with a tutor, if you are interested you can join.
  • If you need anything useful for your growth, we are here for you.
  • Free working hours, we only have a few team calls a week
  • We will support your further self-education.

If you’re interested, get in touch! We’re looking for you 🙂

How is the recruitment process?

Let’s go through the information sent.

You have sent us a short info about yourself and your CV via the form on our website or other advertising sites. We’ll go through everything and get back to you in any case.

Our HR will contact you

Our colleague will contact you with the next steps and ask you for additional information.

In some cases, we’ll send you a simple assignment

If we have the same ideas about cooperation, we will send you a simple task to work on. You don’t have to worry, we don’t grade anything, but we’re more interested in your approach and thinking about a specific assignment.

We will meet at the initial online interview

After completing the task, we ideally meet for 30 minutes on an online call and discuss in detail mutual ideas about cooperation.

We will meet online or in person with the team leader

In some cases, you will meet another colleague or team leader and we will talk in more detail.

We will send you an offer and agree on the terms

If you are interested in both parties, we will agree on the terms of cooperation and send you an offer.

Other formalities and onboarding will be solved with you by our colleague Víťa

When we agree and solve all the formalities, you will have our internal onboarding with my colleague Víťa

I want to reply to the position

New customer onboarding and technical support

    What your future colleagues say about us

    I decided for Whys/Symmy because I wanted to be in a team of friendly people with an open mind and develop projects in modern technologies that have a future.
    standa

    Standa

    Backend developer

    I've been part of this team since 2022, and even though I work remotely, I feel like a full-fledged part of the team thanks to open communication and a nice atmosphere.
    nikola

    Nikča

    Project manager

    I decided to do the Symmy project because I wanted to work with an equally passionate team on a product that just makes sense.
    JohnyU

    Jan Unar

    Tech lead

    Get to know the whole team

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