Integration of Winshop STD with other systems
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What to watch out for
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1
The e-shop usually needs available stock, not physical stock.
When you send the absolute stock level without deducting reservations, the e-shop offers goods already promised to another order — the result is overselling and cancelled orders. Symmy sends the stock level you choose: physical, available, or with order reservations deducted. The calculation logic can be tailored exactly to your operations.
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2
The e-shop shows prices with VAT, the ERP without it.
Converting prices between the two systems creates a rounding difference that adds up across hundreds of documents. That's why we agree at the start which side owns the price — we can round, send VAT-exclusive prices to the e-shop per the ERP, or the other way round. What matters is that the result reconciles with your accounting.
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3
Orders must not be edited on both sides at once.
Without a single source of truth, conflicts arise that synchronisation has no way to resolve. We recommend treating the ERP as the source of truth and the e-shop as the channel orders arrive through.
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4
Price levels in B2B.
When every customer has a different price, the integration must be able to assign the right level per customer — otherwise prices get handled manually and the error rate grows with the number of customers. We support Winshop's price levels.
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5
Never test straight on live operations.
Cancelled orders, credit notes and connection outages have to be exercised before the integration runs for real. We test every scenario against a test ERP if you have one. If not, we test carefully on production — test records are always flagged, so they never mix with live data.
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